Refund policy

Last updated: 3 August 2026

Full refund within 14 days of purchase, for any reason. No forms, no questions, no need to justify yourself.

How to request one

Reply to your Stripe receipt email within 14 days and say you would like a refund. Or write to support@mediasniff.com from the email address you paid with, quoting your order reference.

That is the whole process. You do not need to give a reason, and we will not ask you for one or try to talk you out of it.

How long it takes

Refunds are issued through Stripe to your original payment method. We process them within one business day of your request. Your bank then typically takes a further 5–10 business days to show the money back on your statement — that part is outside our control.

After a refund

Your license key stops being valid for new activations, and we ask that you stop using the Premium features. The free version continues to work exactly as before — a refund never takes away anything you had without paying.

After 14 days

Refunds outside the 14-day window are at our discretion. In practice, if the software genuinely does not do what the checkout page said it does, write to us and we will make it right. We would rather refund you than have you feel misled.

Try before you buy

The free version of Media Sniffer does everything except MP4 output, encrypted streams and parallel downloads. If you are unsure whether the extension detects media on the sites you care about, install the free version first — that question is answered without spending anything.

Contact

support@mediasniff.com
Zenith Strategy Group LLC